Since its inception, the company has grown from a regional business to a global entity that services over 58 marquee clients. Today, Sutherland Global Services is a global Customer Management Company in the BPO industry with 19 years of practitioner heritage in Business Process Outsourcing (BPO). Sutherland helps companies design, build and manage their customer management operations. Our centers are located in the US, Canada, Philippines and India. Headquartered in Rochester, New York, Sutherland's global workforce is comprised of over 10,000 employees. Sutherland's service offerings dominate the communications and technology industry horizon with a strong focus on business process consulting, account management services, customer service and technology support. We have started to build a track record with financial services and insurance clients that is slated to grow rapidly as well. The company offers an end-to-end portfolio of back-office and customer facing services to help companies acquire, retain and grow their customer relations, including email and voice support services, account and order management, billing and invoice processing, and a well developed set of front-end consulting and project management services. Sutherland's USPs A partnership that leverages experience and global presence, stresses flexibility, and delivers results Experience:
Global Presence:
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