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Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit www.convergysindia.in  to learn more about us.

Mission:
To enhance the value of our clients’ customer relationships through the optimal mix of agents, technology, and analytics to deliver consistent customer experiences across all channels and geographies.

Vision:
To be the voice and technology behind all superior service experiences and be recognized as the industry leader.

Core Convergys
Convergys provides a full range of contact center services via phone, email, and chat. Our solutions include customer service, technical support, sales, customer retention, back office, business-to-business, and direct response. 

In India we primarily hire Customer Care Officers and Technical Support Officers

Benefits at Convergys
Convergys offers its employee’s high-quality, comprehensive benefits that are designed to enhance the overall employment experience at Convergys. These benefits cover not just employees but also their families.
  • Transport
    • Convergys provides a home pick and drop facility to all its employees
    • All cabs are equipped with a state-of-the-art transport GPS system linked to a complete vehicle and route management mechanism
    • Escort guards are provided to female employees travelling at night
  • Medical Coverage
    • Group Medical claim Insurance to cover hospitalization charges
    • Group Personal Accident Cover
    • Employee Deposit Linked Insurance
    • Employee State Insurance
  • Employee Stock Purchase Plan
    • Enables employees to purchase company stock
  • Education Assistance Plan
    • Annual entitlement of 24,000 rupees to enroll in an education program of the employee’s choice
  • Employee Discounts
    • Convergys has tie-ups with major food and retail brands which allows employees to enjoy discounts for every purchase
Growth From Within

Convergys believes in developing people from within the organization. A person starting at the Agent level in the organization has various growth paths they can choose.

An Agent at the starting level stands to gain tremendous knowledge of customer service skills, how to handle conflicts, cross-cultural communication skills that will help provide a broad and bedrock base to one’s career

From here they can move to managing teams, training in classrooms, coaching and many such openings. At Convergys, each of these role is quite evolved and offers the newcomer a world-class opportunity that is not easily paralleled in a similar role in another industry.

No matter what the tenure of an employee, each individual stands to gain knowledge daily and also get a solid growth path.
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