About C3i

C3i founded by Dave Hanaman, Joel Morse and Diana Kyser in 1993 and has grown into the leading provider of technology support services for the life sciences industry.  Today, C3i serves over half of the world's largest pharmaceutical companies from global operations centers on three continents.
C3i has a globally-integrated management and operations team, led by an executive team hand-picked for their experience in commercial and clinical operations, information technology, finance and call centre operations. 
For over 15 years, C3i has been the choice of over half of the top 50 pharmaceutical companies for implementing, training and supporting critical information technology systems.

C3i Support Services Pvt. Ltd (Global Operations Center), Hyderabad, India, Incorporated on Sept. 30, 2003, supporting customers across globe since 10 years.

Our fully-integrated global operations centers provide consulting, implementation, training, technical site assessment and provisioning, asset management and multi-lingual support. A single technology infrastructure and consistent processes across the globe allow customers to tailor their services based on today’s needs yet quickly adapt and scale to meet changing demand.
Our four Global Operations Centers in Wilkes-Barre (PA), Hyderabad (India), Sofia (Bulgaria) and Dalian (China) are integrated with a single technology infrastructure and common processes. This unique structure ensures consistently high quality and unparalleled flexibility.

Why C3i?
C3i's global capabilities enable comprehensive solutions at a competitive cost. C3i is the leading provider of technical support services for life sciences companies worldwide.

Life Sciences Specialization
The life sciences industry is C3i's exclusive focus. We offer effective optimization of your CRM and clinical software environments by providing you with industry specific solutions and experienced resources.

End-to-End Solutions
Our global operations cover everything from help desk support and remote technical services to systems integration and business/technology training.
C3i provides 24x7 help desk support in more than 20 languages for over 300,000 life sciences users in 140 countries. We offer a variety of flexible staffing models which give our customer freedom to choose the structure that best meets their needs. Our highly trained and experienced professionals resolve end-user issues quickly and effectively.

Industry Leader
C3i manages the lifecycle of technology deployed to life sciences companies. Our 1200 employees provide system implementation, technology training, multilingual help desk, performance optimization, hardware provisioning, break-fix, asset management and administration services for pharmaceutical sales and clinical professionals all over the world. Experts in life sciences business process, C3i's full commitment to customer satisfaction results in renewal rates and long term key partnerships with top life sciences companies.

Our unique global capabilities help pharmaceutical manufacturers, sponsors and contract research organizations leverage modern technology and lower the total cost of ownership.

India – Hyderabad Operations Center
C3i has always put a forward and progressive thought in place while designing its employee benefit schemes and hence been a career building organization rather than a mere job seeker's destination. Hiring process in C3i is structured to pick the best of the available talent both through qualitative and quantitative methods.

The Benefit schemes in C3i are designed to build Competitiveness, Motivation and Administrative Effectiveness across the Organization. The following are the benefits that C3i provides to its employees:

Corporate Culture: C3i is known for its best corporate culture and lively atmosphere. Cultural Activities are always been the primary focus area amongst all the HR initiatives. This is well supported by the fact that the highest percentage of its employees has a long tenure in the organization, which is an admirable figure in the ITES industry known for its high floating of workforce.

Best Salary package – Compensation System in C3i is designed to be the most competitive in its segment in the market. The compensation system is reviewed and revised every year to be one among the top companies in the same line of business.

Performance Incentive - Employees are also provided with performance Incentive paid half-yearly, based on their performance. This is designed not only to recognize the extra efforts put in by the employees but also to foster good morale amongst them.

Medical Insurance - C3i offers Group Medical Insurance benefit for all the employees and their dependants.

Accidental Insurance - C3i offers Personal Accidental Insurance benefit for all the employees.

Provident Fund – Retirement benefit for all C3i employees. A member of the PF can withdraw full amount at the credit in the fund on retirement.

Leave Travel Allowance – C3i offers travel allowance to its employees who fall under Mid Management and above. Employees can avail this benefit twice in block of four calendar years.

Gratuity – Gratuity is provided, in line with the Law compliance. Upon completion of 5years, all the employees of C3i are eligible for this benefit.

Rewards & Awards – Awards & Rewards are designed to Motivate, Compensate and retain the best talent in the organization. These awards are given to appreciate the outstanding efforts of the employees in a special way.

Cab Facility - C3i offers Cab home pick and drop facility for all its employees. Cab facility in C3i is one of the best-implemented benefits as compared to many others in the industry.

Morristown, New Jersey
Headquarters & Operations

25 Lindsley Drive
Morristown, NJ 07960

Tel: 973 401 6000
Sofia, Bulgaria
Sofia Operations Center

Business Park Sofia
building 7B, floor 1
Mladost 4
Sofia, 1766
Bulgaria

Tel: + 359 (0) 2 489 81 26
Pittston, Pennsylvania
Hardware & Logistics

248 Armstrong Road
Pittston, PA 18640
Tel: +1-570-970-5100
Sofia, Bulgaria
Hardware & Logistics

Business Park Sofia, bldg.12
Mladost 4
Sofia 1766
Bulgaria
Wilkes-Barre, Pennsylvania
Global Operations Center, North America

100 Baltimore Drive
1st floor
Wilkes-Barre, PA, 18702
+1-570-819-8500
Dalian, China
Dalian Operations Center

C3i Technologies & Services (Dalian) Co., Ltd.
Unit # 01 - 08, No.7 Hui Xian Yuan
Dalian Hi-tech Industrial Zone
Dalian 116025 PRC
China
Hyderabad, India
Hyderabad Operations Center

2nd Floor, Orion Building
Plot 17, Software Units Layout
Madhapur, Hyderabad - 500 081
India Tel – 040 – 66564600

 

Contact us at: Careershyd@c3i-inc.com